Patient Services Registrar - Lead

01 Silver Cross Hospital and Medical Centers; New Lenox (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital seeks a Registration Lead to manage frontline registration operations and perform high-level registration and administrative functions.

The role ensures efficient workflow, staff coordination, and quality performance across the registration team, serving as the primary contact during assigned shifts and supporting staff and departmental needs.

Qualifications

• High school diploma or equivalent is required.
• Experience with Cerner is preferred.
• Strong customer service and phone communication skills are required.

Responsibilities

• Perform advanced registration and administrative duties with a high level of accuracy and efficiency.
• Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members.
• Develop staff rotations, including workstation assignments, break schedules, and coverage planning.
• Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration.
• Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback.
• Provide leadership with feedback on employee performance and development opportunities.
• Promote a positive and engaged work culture through clear expectations and recognition.
• Maintain ownership of productivity, worklists, and performance metrics.
• Ensure compliance with organizational policies, procedures, and regulatory standards.
• Model professionalism, strong customer service, teamwork, and patient-centered care.
• Demonstrate strong organizational, communication, and follow-up skills.
• Maintain flexible availability to support operational needs (Monday-Friday with variable hours).

Skills

Strong customer service

Communication

Leadership

Phone communication

Education

High school diploma or equivalent

Tools

Cerner

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve and for each other.

Position Summary

Leads frontline registration operations while performing high-level registration and administrative functions. Ensures efficient workflow, staff coordination, and quality performance across the registration team. Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs.

Key Responsibilities

• Perform advanced registration and administrative duties with a high level of accuracy and efficiency
• Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members
• Develop staff rotations, including workstation assignments, break schedules, and coverage planning
• Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration
• Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback
• Provide leadership with feedback on employee performance and development opportunities
• Promote a positive and engaged work culture through clear expectations and recognition
• Maintain ownership of productivity, worklists, and performance metrics
• Ensure compliance with organizational policies, procedures, and regulatory standards
• Model professionalism, strong customer service, teamwork, and patient-centered care
• Demonstrate strong organizational, communication, and follow-up skills
• Maintain flexible availability to support operational needs (Monday-Friday with variable hours)

Qualifications & Requirements

• High school diploma or equivalent required
• Proficiency in computer systems and ability to navigate multiple platforms
• Experience with Cerner preferred
• Previous healthcare experience required
• Strong customer service and phone communication skills required
• Demonstrated leadership and team coordination abilities

Work Shift Details

• Days - First Shift, Full-Time Days
• Primary hours: 6a-230p, 7a-330p
• Primary days: Monday through Friday with occasional weekend rotation
• Primary location: Main Campus ED with occasional rotation to Homer Glen
• Department: REGISTRATION

Benefits for You

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below: $17.99 - $22.48

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross