Patient Service Representative Oncology

Silver Cross Hospital; Delaware; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a patient services coordinator to manage after-visit activities, AVS printing, and payment communications. The role includes collecting payments, aiding scheduling of follow-ups, and ensuring pre-visit clearance when needed.

Applicants should have a high school diploma (associate or bachelor’s preferred) and insurance knowledge, with strong interpersonal and verbal communication skills to serve patients, families, and physicians effectively.

Qualifications

• Associate or Bachelor’s Degree preferred; High School Diploma required.
• Prior experience and knowledge of insurance preferred.
• Excellent interpersonal skills and ability to build relationships with patients, physicians and staff.
• Strong verbal communication and problem-solving abilities.
• Ability to balance multiple priorities and handle challenging situations.

Responsibilities

• Coordinate all after-visit activities and review/update practice-specific forms.
• Print After Visit Summaries (AVS) and communicate payment policies.
• Collect payments and assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for patients on the date of service when not completed in advance.

Skills

Interpersonal skills

Customer service

Verbal communication

PC literacy

Education

High School Diploma

Bachelor's Degree

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve... and for each other.

Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance. Requirements: Associate or Bachelor’s Degree preferred; High School Diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal computers and select software applications.

Work Shift Details

Days, This position requires rotation when need to the New Lenox Cancer Center.

Department

CANCER CENTER OMP

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$17.99 - $22.48

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.