Patient Service Representative Oncology

Silver Cross Hospital; Illinois; On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) with match

Tuition Reimbursement

PTO and Sick time

Wellness program

Job summary

Silver Cross Hospital is seeking a detail-oriented patient services professional to coordinate after-visit activities, print AVS forms, and communicate payment policies. The role includes collecting payments, helping schedule follow-up care, and ensuring pre-visit clearances are completed.

Associate or Bachelor’s degree preferred; high school diploma required. The position is based on-site in Illinois with potential rotation to the New Lenox Cancer Center.

Qualifications

• Associate or Bachelor’s degree preferred; high school diploma required.
• Prior experience and knowledge of insurance preferred.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Coordinate after-visit activities and print AVS.
• Explain payment policies and collect payments due for services.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the date of service when needed.

Skills

Interpersonal skills

Verbal communication

Multitasking

Problem solving

Computer skills

Education

Bachelor's degree preferred

Associate degree preferred

High School Diploma required

Tools

Insurance processing software

EHR systems

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance. Requirements: Associate or Bachelor’s Degree preferred; High School Diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal computers and select software applications.Work Shift Details:Days, This position requires rotation when need to the New Lenox Cancer Center.Department:CANCER CENTER OMPBenefits for YouAt Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition ReimbursementRegistry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.The expected pay for this position is listed below:$17.99 - $22.48The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.