Patient Service Representative (FULL TIME (HYBRID)t)

Mercy; Ozark (MO); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mercy in Ozark, MO is seeking a Patient Service Representative to be the primary contact for patients and visitors, supporting a seamless experience by managing front-desk workflows. The role includes handling patient financial discussions and collecting payments, while explaining options and assistance resources.

Located at Mercy Orthopedic Hospital - Clinic in Ozark, this full-time hybrid position requires strong communication, data entry, and customer service skills.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility, request and collect payment, and explain payment options.
• Document financial conversations and outcomes accurately in the system.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

OZARK, MISSOURI

FULL TIME (HYBRID)

Minimum Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.