Patient Service Representative FULL TIME-HYBRID

Mercy; Ozark (MO); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Résumé du poste

Mercy Orthopedic Hospital in Ozark, MO is seeking a Front Desk/Patient Services Representative for a full-time hybrid role. You will greet patients, schedule appointments, enter data, and support clinical staff.

The position requires a high school diploma; one year of medical office experience is preferred. Mercy offers medical, dental, vision, PTO, tuition assistance, and matched retirement plans for 32+ hours.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience preferred.

Connaissances

Communication skills

Data entry

Customer service

Attention to detail

Privacy & confidentiality

Adaptability

Front desk training

Formation

High school diploma

Description du poste

Position Details:

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

OZARK, MISSOURI

FULL TIME (HYBRID)

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.