Patient Service Representative (FULL TIME (HYBRID))t)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ozark (MO); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Benefits package: medical, dental, and

vision coverage

PTO and tuition support

retirement plans

Job summary

Mercy is seeking a Patient Service Representative at the Mercy Orthopedic Hospital Clinic in Ozark, MO. This full-time hybrid position supports front-desk operations and patient flow, while explaining payment options and collecting payments to ensure a smooth patient experience.

Ideal candidates have a High school diploma and 1 year of medical office experience. Excellent communication and discretion are essential in handling sensitive financial information and patient records.

Qualifications

• High school diploma or equivalent required.
• One year medical office experience preferred.
• Strong communication and customer service skills essential.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Greet patients and visitors and manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payments.
• Accurately document financial conversations and outcomes and support billing processes.

Skills

Communication skills

Computer skills

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

Job Description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

OZARK, MISSOURI

FULL TIME (HYBRID)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.