Patient Service Representative (FULL TIME (HYBRID)t)

Mercy; États-Unis; Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition support

retirement plans

Résumé du poste

Mercy is seeking a Patient Service Representative at MERCY ORTHOPEDIC HOSPITAL - CLINIC OZARK, MISSOURI. This hybrid, full-time role supports front-desk operations and patient financial conversations to ensure a smooth patient experience.

You will engage patients, schedule, collect payments, and document interactions while maintaining confidentiality and professionalism in a fast-paced healthcare environment.

Qualifications

• Strong verbal and written communication is essential for interactions with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service, empathy, and professional demeanor.
• Accuracy and attention to detail in entering patient data and processing docs.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and calm when handling unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilités

• Serve as the primary point of contact for patients and visitors, managing front-desk operations.
• Communicate patient financial responsibility and collect payments as needed.
• Explain payment options and available assistance resources to patients.
• Document financial conversations and outcomes accurately.
• Support seamless patient experience through administrative workflows in a hybrid setting.

Connaissances

Verbal and written communication

Data entry / word processing

Customer service

Attention to detail

Confidentiality / privacy

Adaptability under pressure

Front desk training

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC OZARK, MISSOURI FULL TIME (HYBRID)

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications Experience

One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.