Patient Service Representative-Primary Care Clinic

Mercy; Washington (MO); Ibrido; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Descrizione del lavoro

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on a positive, seamless patient experience, managing front desk operations and workflows.

Ideal candidates have a High School diploma, strong communication and data-entry skills, and a patient-first attitude. Expect front desk duties, scheduling, and confidentiality in a collaborative healthcare setting.

Competenze

• High school diploma or equivalent is required.
• Excellent verbal and written communication with patients and staff.
• Proficient in basic computer skills and data entry.
• Strong customer service orientation and professionalism.
• Ability to maintain confidentiality and privacy.
• Ability to work under pressure and adapt to changing situations.

Mansioni

• Greet patients and visitors, manage check-in processes.
• Screen and direct calls, coordinate scheduling.
• Enter patient information accurately and securely.
• Maintain front desk and clinic workflows.

Conoscenze

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Formazione

High school diploma or equivalent

Descrizione del lavoro

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.