Patient Service Representative (FULL TIME (HYBRID))t)

Mercy; Ozark (MO); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a Patient Service Representative at the Ozark, Missouri location. This hybrid, full-time role is the first point of contact for patients and visitors, handling front-desk operations and patient financial conversations.

You will communicate payment options, collect payments, and document financial interactions while upholding patient privacy and providing empathetic service in a dynamic clinic environment.

Qualifications

• Strong verbal and written communication and customer service skills required.
• Basic computer skills with data entry and word processing.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage front-desk operations and patient/visitor flow.
• Explain payment options and collect patient payments.
• Document financial conversations and outcomes accurately.
• Adhere to privacy policies and maintain patient confidentiality.
• Handle inquiries and adapt to high-pressure situations gracefully.

Skills

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Located at MERCY ORTHOPEDIC HOSPITAL - CLINIC

OZARK, MISSOURI

FULL TIME (HYBRID)

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.