Patient Service Representative, Full Time Days, 40 Hours, Internal Medicine Dayville

Day Kimball Health; Connecticut; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pharmacy Plan

Life Insurance (Basic & Supplemental)

Short- & Long-Term Disability

Health Savings or Flexible Spending

Accident & Critical Illness Coverage

401K Plan with Employer Contribution

Vacation Time

Sick Days

Paid Holidays

Education Reimbursement

Pet Insurance

Additional Benefits

Job summary

Day Kimball Health is seeking a Patient Service Representative to manage front-end functions across patient registration, scheduling, and check-out in the Internal Medicine Dayville Department. The role requires strong customer service, telephone management, and accurate data capture for visits and insurance information.

Responsibilities include verifying demographics, collecting co-pays, and coordinating appointments, with emphasis on patient satisfaction and seamless facility throughput in a

Qualifications

• High school gradate or equivalent preferred.
• College level courses preferred but not required.
• Demonstrated competency with medical procedural coding (CPT/ICD9).
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment.
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems.

Responsibilities

• Collaborate with patients, physicians, other staff and management to ensure patient satisfaction and accurate front-end processing.
• Verify patient demographics and insurance information prior to or during visits for pre-scheduled patients.
• Register patients and document patient and insurance information; handle co-pays and time-of-service payments.
• Check-out patients, enter charges for current visits if needed, schedule future appointments, and provide receipts.

Skills

Customer service

Cash handling

Typing 40 WPM

Patient information systems

Education

High school diploma or equivalent

College level courses

Job description

Day Kimball Health is hiring a Patient Service Representative for the Internal Medicine Dayville Department

Location

Dayville, CT

Shift

Day Shift, 40 Hours

Patient Service Representative Job Summary

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

Benefits

• Medical/Dental/Vision
• Pharmacy Plan
• Basic & Supplemental Life Insurance
• Short- & Long-Term Disability
• Health Savings Account or Flexible Spending Account
• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Vacation Time
• Sick Days
• Paid Holidays
• Education Reimbursement
• Pet Insurance
• Additional Benefits

Patient Service Representative Key Responsibilities

• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
• Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Patient Service Presentative Required Skills and Qualifications

Education

• High school gradate or equivalent preferred.
• College level courses preferred but not required.

Experience

• Demonstrated competency with medical procedural coding (CPT/ICD9)
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems

Why Choose Day Kimball Health?

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Day Kimball Health is an affirmative action and equal opportunity employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment.
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