Patient Service Representative, Part Time 20 Hours, Days, Pediatrics Putnam

Day Kimball Healthcare; Putnam (CT); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Accident & Illness Coverage

401K Plan

Additional Benefits

Job summary

Day Kimball Health in Putnam, CT is seeking a Patient Service Representative for the Pediatrics Department. This role handles front-end functions, including scheduling, registration, telephones, and cash handling, ensuring accurate patient information and efficient visit flow.

Candidates should have a high school diploma, at least 4 years of front-desk experience in healthcare, familiarity with CPT/ICD9 coding, and typing at 40 WPM.

Qualifications

• High school diploma completed.
• 4+ years front-desk and customer service experience, preferably in healthcare.
• Experience with medical coding (CPT/ICD9) is required.
• Typing speed of at least 40 WPM.
• Experience with patient or customer information systems.

Responsibilities

• Handle front-end functions including customer service and scheduling.
• Manage telephone calls and registration, and copay collections.
• Ensure accurate charting and end-of-day cash procedures.
• Populate provider schedules and verify patient demographics.

Skills

Front-desk experience

Customer service

Typing 40 WPM

Medical coding CPT/ICD9

Patient information systems

Education

High school diploma

College-level courses preferred

Job description

Day Kimball Health is hiring a Patient Service Representative for the Pediatrics Department!

Location

Putnam, CT

Shift

Day Shift, 20 Hours

Patient Service Representative Job Summary

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Additional Benefits

• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
• Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Patient Service Presentative Required Skills and Qualifications

Education

• Completion of a high school diploma.
• College level courses preferred but not required.

Experience

• Demonstrated competency with medical procedural coding (CPT/ICD9)
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems

Why Choose Day Kimball Health?

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Day Kimball Health is an Affi mative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment.

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