Multispecialty Patient Service Representative, Full-Time Days, 40 Hours, Call Center Putnam

Day Kimball Health; Putnam (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Accident coverage

Critical illness coverage

401K plan

Job summary

Day Kimball Health in Putnam, CT seeks a Multispecialty Patient Service Representative for our Putnam Call Center. The MPSR handles inbound calls, schedules appointments, registers patients, and manages front-desk tasks to ensure accurate provider calendars and patient information are captured.

Ideal candidates have front-desk healthcare experience, strong phone etiquette, and proficiency with patient information systems.

Qualifications

• Front-desk experience in a healthcare setting is preferred.
• Strong customer service and phone skills are required.
• Ability to handle patient information with accuracy and privacy.

Responsibilities

• Check huddles each morning to know which providers or staff are off, and log into phones.
• Take inbound calls and schedule appointments; verify address and phone number.
• Respond to patient inquiries via portal, email buckets, and manager emails.
• Verify patient demographics and insurance prior to visits for all pre-scheduled patients.
• Follow clinic policy for primary care (PEDS, IM, FM).

Skills

Front desk experience

Customer service

Phone etiquette

Typing 40 WPM

Medical terminology

Patient information systems

Education

High school diploma or equivalent

College courses preferred

Tools

Billing/registration software

Job description

Day Kimball Health is hiring a Multispecialty Patient Service Representative for our Putnam Call Center!

*Training will take place at our Family Medicine Putnam office temporarily*

Location: Putnam, CT

Shift: Day Shift, 40 Hours

MultispecialtyPatient Service Representative Job Summary

A multi-tasking position that consists of all phone calls coming into the call center. Functions including customer service, telephone management, scheduling, registration. TheMPSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured with each call.

• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Additional Benefits

MultispecialtyPatient Service Representative Key Responsibilities

• Responsible for checking huddles each morning to know which providers of staff are off, and log into phones each morning
• Take all inbound calls and schedule appointments, verify address and phone number
• Appropriately responds to patient in the portal, buckets and managers emails
• Follows procedures for verification of patient demographics including insurance verification, phone numbers and address prior to the patient visit for all pre-scheduled patients
• Following clinic policy for primary care (PEDS, IM, and FM)

MultispecialtyPatient Service Presentative Required Skills and Qualifications

Education:

• High school gradate or equivalent preferred.
• College level courses preferred but not required.

Experience:

• Demonstrated competency with medical procedural coding (CPT/ICD9)
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems

Why Choose Day Kimball Health?

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Day Kimball Health is an Aff. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment.

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