Patient Service Representative - Days, Part-Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Mount Auburn (IA); On-site; USD 18,000 - 27,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Orthopedic Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience. The role involves managing front desk operations and supporting scheduling and documentation in a busy orthopedic clinic.

The ideal candidate will have a high school diploma, strong communication and data-entry skills, and the ability to maintain patient confidentiality while remaining calm under pressure.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency in data entry and word processing.
• Maintain confidentiality and privacy.
• Ability to work under pressure and handle inquiries professionally.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and clinic workflows.
• Support scheduling and documentation processes.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Excellent communication

Data entry

Customer service

Confidentiality

Adaptability under pressure

Training compliance

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy

Orthopedic Clinic - 650 S Mount Auburn

Shift: Days, Part-Time (24 hour weeks)

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Call Center, PSR