Patient Service Representative - FULL TIME

Mercy; Fremont (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Clinic Fremont in the United States is seeking an Advanced Patient Services Representative to support front desk operations, handle patient inquiries, and ensure smooth administrative flow.

You will manage scheduling, enter data accurately, protect patient privacy, and contribute to a compassionate, efficient patient experience. Training and team collaboration are emphasized.

The role offers full-time hours and opportunities to grow within Mercy's caring healthcare network.

Qualifications

• Strong verbal and written communication is essential for patient and staff interactions.
• Proficiency in basic computer skills, data entry, and word processing.
• Excellent customer service and professional patient-facing behavior.
• Accuracy and attention to detail when entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policy.
• Adaptable and able to work under pressure with composure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage patient interactions and provide exceptional service.
• Handle administrative tasks for the clinic front desk.
• Schedule appointments and maintain patient records.
• Ensure accuracy and confidentiality of patient information.
• Support clinic operations and adapt under pressure.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Located at Mercy Clinic Fremont

SPRINGFIELD, MISSOURI

FULL TIME

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.