Patient Service Representative (Full Time)

mercy; Springfield (MO); On-site; CAD 45,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors. Located at Mercy Clinic Fremont, this full-time front desk role focuses on creating a positive patient experience by managing workflows and maintaining confidentiality in a busy clinical environment.

Ideal candidates have a high school diploma and strong communication, data entry, and customer service skills.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and clinic workflows.
• Schedule appointments and process documentation.
• Maintain patient confidentiality and privacy.
• Provide exceptional customer service, even under pressure.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & confidentiality

Education

High school diploma

Tools

MS Word

Scheduling software

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Located at Mercy Clinic Fremont

SPRINGFIELD, MISSOURI

FULL TIME

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.