Patient Service Representative - Days, Part-Time

Mercy; Cape Girardeau (MO); On-site; USD 15,000 - 18,000; Part time

Job summary

Mercy Orthopedic Clinic in Cape Girardeau is seeking a part-time Front Desk Specialist to greet patients, schedule appointments, and manage check-in procedures in a fast-paced clinic setting.

You will maintain patient records, ensure privacy, and collaborate with care teams; training will be provided, with a 24-hour weekly schedule and day shifts. This role emphasizes strong communication, empathy, and accuracy in data entry and documentation.

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication, customer service and accuracy are essential.

Responsibilities

• Interact with patients and staff in a professional manner.
• Enter patient information, schedule appointments, and handle documentation.
• Maintain patient confidentiality according to privacy policies.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Strong communication

Verbal and written

Computer skills

Customer service

Accuracy and detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Mercy

Orthopedic Clinic - 650 S Mount Auburn

Shift: Days, Part-Time (24 hour weeks)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.