OBGYN Patient Concierge & Scheduling Specialist

Great Lakes Physician Administrative Services LLC; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

The South Bend Clinic is seeking a customer-focused front desk professional to greet patients, handle scheduling, and manage patient registrations on-site in South Bend, IN. You will support a physician-led team and ensure accurate documentation and efficient front-office operations.

Qualifications include a high school diploma, strong phone/organizational skills, and the ability to multi-task in a clinical setting. The role emphasizes HIPAA compliance and excellent patient service.

Qualifications

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Skills

Team player

Customer service

Communication

Education

High school diploma or equivalent

Job description

The South Bend Clinic is seeking a customer-focused front desk professional to greet patients, handle scheduling, and manage patient registrations on-site in South Bend, IN. You will support a physician-led team and ensure accurate documentation and efficient front-office operations.

Qualifications include a high school diploma, strong phone/organizational skills, and the ability to multi-task in a clinical setting. The role emphasizes HIPAA compliance and excellent patient service.