Patient Service Representative - Family Medicine

Oklahoma-State-University; Oklahoma; On-site; USD 22,000 - 25,000; Full time

Job summary

OSU-Center for Health Sciences in Oklahoma seeks a Patient Service Representative to check-in/out patients, schedule appointments, confirm calls, and verify insurance while maintaining accuracy and regulatory compliance.

The role requires a High School/GED, strong MS Office and customer service skills, teamwork, and the ability to learn new processes in a HIPAA-guided environment. A valid Oklahoma Driver License is required.

Qualifications

• High School/GED required, conferred by start date.
• Valid Oklahoma Driver License required.

Responsibilities

• Check-in/out patients and verify insurance with accuracy.
• Schedule patient appointments and confirm calls.
• Maintain compliance with HIPAA and state/federal regulations.

Skills

MS Office Suite

Outlook

Word

Excel

Typing

Data entry

Medical terminology

Phone etiquette

Customer service

Communication

HIPAA knowledge

Teamwork

Learning new processes

Education

High School/GED

Tools

EMR system

Job description

Campus

OSU-Center for Health Sciences

Contact Name & Email

Jeffery Kellerman, [e-mail]

Work Schedule

Typically, Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $18.00,Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.

About this Position

The Patient Service Representative is responsible to perform duties related to checking-in/out patients, scheduling patient appointments, call confirmations, verifying insurance while maintaining accuracy and compliance with departmental policies and State/Federal regulations.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

Certifications, Registrations, and/or Licenses:

• Valid Oklahoma Driver License Required

Skills, Proficiencies, and/or Knowledge:

• Strong Computer Skills (MS Office Suite – specifically with Outlook, Word, Excel), typing and data entry, medical terminology, answer phone, detail-oriented, quality focus, ability to prioritize and work within deadlines, excellent customer service skills, professionalism and interpersonal communication, ability to effectively communicate with patients and all medical staff, ability to work in a team environment, knowledge of HIPAA guidelines and ability to learn new processes as required

Preferred Qualifications

• Vocational/Technical

  Some college or technical school in related field

• • Six months related job experience
  • Experience with EMR system

Working Conditions

Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements

Ability to lift, carry, push, or pull 15 pounds, climb, balance, stoop, kneel, crouch, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.