Patient Service Representative - Check In - Rancho Bernardo

Scripps Health; San Diego (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement options

Job summary

Scripps Clinic — Rancho Bernardo is seeking a Patient Service Representative to join the Check In/Check Out team. You will be on the front line for delivering a positive health-care experience, handling registration, payments, and scheduling with a patient-first approach.

The role is full-time, with a Monday–Friday day schedule and occasional Saturdays on a rotating basis. Located at Scripps Clinic in Rancho Bernardo, benefits include health and wellness coverage, career development, and

Qualifications

• Must demonstrate proficiency with computer applications.
• Strong mathematical skills and money handling ability.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; able to solve problems.

Responsibilities

• Greet and register patients; assign Medical Record Number; schedule appointments and process payments.
• Respond to billing and payment inquiries.
• Manage check-in/check-out processes including identity verification and insurance data collection; prepare end-of-day reports.
• Schedule and confirm appointments and enter insurance information.
• Initiate and validate referrals/authorizations.
• Provide proactive customer service and escalate to leadership when needed.

Skills

Computer proficiency

Mathematical skills

Communication skills

Organizational skills

Analytical skills

Job description

Caring for San Diegans since 1924, Scripps Clinic is San Diego’s first choice for exceptional primary care and highly specialized and coordinated specialty care. Scripps Clinic offers a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation. From primary to specialty care, our team-based model is designed to provide the best possible care and outcomes for you and your family. More than 900 providers and physicians provide 1.5 million patient visits a year coordinated through an integrated electronic health record. This is a Full-Time position (80 hours per pay period) with a Monday - Friday day shift schedule (and some occasional Saturdays on a rotating schedule), located at our Scripps Clinic in Rancho Bernardo. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Duties

Join a caring team supporting Scripps Clinic - Rancho Bernardo as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Position Pay Range: $25.95-$32.56/hour