Patient Service Representative - Phlebotomy - Rancho Bernardo

Scripps Health; California; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement options

Job summary

Scripps Health is seeking a Patient Service Representative in the Phlebotomy/Medical Laboratory setting located at Rancho Bernardo, with responsibilities across patient check-in, registration, and scheduling. The role requires accurate data entry, payment collection, and coordination with multiple departments.

The position entails a varied schedule and may require floating to Hillcrest and Eastlake campuses.

Qualifications

• Proficient with computer applications and accurate in handling payments.
• Excellent communication and customer service abilities.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Gather information for registration and schedule appointments.
• Process check-in/check-out, verify demographics and insurance.
• Respond to billing inquiries and payment issues.
• Initiate referrals/authorizations and end-of-day reconciliations.

Skills

Computer proficiency

Math skills

Money handling

Communication skills

Customer service

Organizational skills

Analytical skills

Problem solving

Job description

This is a Full-Time position (80 hours per pay period) with a varied schedule (hours could be between 6:15AM - 7:15PM) located at our Scripps Medical Laboratory in Rancho Bernardo. Floating between sites will be required (Hillcrest and Eastlake). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Scripps is a Great Place to Work Certified company for 2026.

Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.

We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Medical Laboratory as a Patient Service Representative in the Phlebotomy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.