Patient Service Representative - Call Center - 4S Ranch

Scripps Health, Inc.; San Diego (CA); Híbrido; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Scripps Health in San Diego is seeking a Patient Service Representative for our Call Center. This full-time role, working 9:30 AM to 6:00 PM, Monday through Friday, handles patient check-in, registration, scheduling, and payments, and serves as the frontline for delivering a compassionate, accurate patient experience.

After training, the position offers a hybrid work arrangement within the Scripps Business Services Center at 4S Ranch, with opportunities to engage with patients and providers to

Responsabilidades

• Interacting with patients and providers to gather information for accurate registration.
• Assigning Medical Record Number, scheduling appointments, collecting payments at point of service, collecting documents and handling check-out functions.
• Responding to customer billing and payment inquiries.
• Managing check-in/check-out processes, verifying identity, confirming demographics and insurance information, providing required forms, and preparing end-of-day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or by phone and entering insurance information.
• Initiating and validating referrals/authorizations.
• Proactively delivering customer service by listening to patients, owning solutions, and involving leadership when needed.

Descrição da oferta de emprego

This is a Full-Timeposition (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.