Patient Service Representative - Phlebotomy - Rancho Bernardo

Scripps Health; San Diego (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Career development

Retirement options

Comprehensive benefits

Job summary

Scripps Health in Rancho Bernardo is seeking a Patient Service Representative in the Phlebotomy department. This Full-Time role puts you on the front line, delivering a positive patient experience while handling registration, scheduling, and check-out duties.

You will contribute to payer verification, referrals, and accurate reporting across sites, with a varied schedule and opportunities for professional growth. Comprehensive benefits support your health, wellness, and retirement goals.

Job description

This is a Full-Time position (80 hours per pay period) with a varied schedule (hours could be between 6:15AM - 7:15PM) located at our Scripps Medical Laboratory in Rancho Bernardo. Floating between sites will be required (Hillcrest and Eastlake). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Medical Laboratory as a Patient Service Representative in the Phlebotomy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.