Patient Service Representative - Diabetes & Endocrinology - La Jolla

Scripps Health; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Retirement options

Job summary

Scripps Health in San Diego is seeking a Patient Service Representative in the Diabetes & Endocrinology department. This full-time role handles front-desk duties, patient registration, appointment scheduling, and check-out tasks to ensure a positive patient experience.

You will verify demographics and insurance, collect payments, and support referrals while delivering courteous, accurate service. Join a team focused on patient care excellence with opportunities for professional development and a

Qualifications

• Experience coordinating patient registrations and scheduling.
• Ability to verify demographics and insurance information.
• Capable of handling payments and end-of-day reporting.

Responsibilities

• Interact with patients and providers to gather information for registration.
• Schedule and confirm appointments in person or by phone.
• Collect copays and process payments; reconcile at end of day.
• Verify demographics and insurance, provide required forms.
• Initiate and validate referrals/authorizations.

Skills

Patient interaction

Registration handling

Appointment scheduling

Billing inquiries

Customer service

Insurance information

Check-in/check-out

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Representative in the Diabetes & Endocrinology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.