Patient Service Representative - Cardiology - La Jolla

Scripps Health; San Diego (CA); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health benefits

Career development

Retirement options

Zusammenfassung

Scripps Health is hiring a Patient Service Representative for the Cardiology department at the Anderson Medical Pavilion in La Jolla. You will be the frontline in delivering a positive patient experience, handling registration, scheduling, and payments with attention to accuracy.

The role involves check-in/check-out, insurance verification, and processing referrals, working Monday–Friday from 8AM–5PM in a full-time capacity. Comprehensive benefits are included.

Qualifikationen

• Strong communication and customer service skills.
• Ability to gather information for accurate registration.
• Experience with medical billing inquiries is a plus.

Aufgaben

• Interact with patients and providers to gather information for registration.
• Respond to billing and payment inquiries.
• Manage check-in/check-out process and verify demographics/insurance.
• Schedule and confirm appointments and enter insurance details.
• Initiate referrals/authorizations.
• Provide proactive customer service and escalate as needed.

Kenntnisse

Patient interaction

Registration accuracy

Billing inquiries handling

End-of-day reconciliation

Tools

EPIC

Jobbeschreibung

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM-5PM schedule located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Representative in the Cardiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.