Patient Experience Advocate - Hybrid Role

Scripps Health, Inc.; San Diego (CA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Scripps Health in San Diego is seeking a Patient Service Representative for our Call Center. This full-time role, working 9:30 AM to 6:00 PM, Monday through Friday, handles patient check-in, registration, scheduling, and payments, and serves as the frontline for delivering a compassionate, accurate patient experience.

After training, the position offers a hybrid work arrangement within the Scripps Business Services Center at 4S Ranch, with opportunities to engage with patients and providers to

Responsibilities

• Interacting with patients and providers to gather information for accurate registration.
• Assigning Medical Record Number, scheduling appointments, collecting payments at point of service, collecting documents and handling check-out functions.
• Responding to customer billing and payment inquiries.
• Managing check-in/check-out processes, verifying identity, confirming demographics and insurance information, providing required forms, and preparing end-of-day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or by phone and entering insurance information.
• Initiating and validating referrals/authorizations.
• Proactively delivering customer service by listening to patients, owning solutions, and involving leadership when needed.

Job description

Scripps Health in San Diego is seeking a Patient Service Representative for our Call Center. This full-time role, working 9:30 AM to 6:00 PM, Monday through Friday, handles patient check-in, registration, scheduling, and payments, and serves as the frontline for delivering a compassionate, accurate patient experience.

After training, the position offers a hybrid work arrangement within the Scripps Business Services Center at 4S Ranch, with opportunities to engage with patients and providers to