Hybrid Patient Services Specialist - Full-Time

Scripps Health; California; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Scripps Health in California is seeking a Patient Service Representative for the Call Center in the Scripps Business Services Center in 4S Ranch. This full-time role (80 hours per pay period) operates Monday–Friday, 9:30 AM–6:00 PM, with a hybrid work schedule after training.

You will greet patients, gather information for registration, assign Medical Record Numbers, schedule appointments, collect payments, and respond to billing inquiries.

Qualifications

• Proficiency with computer applications, math skills, and cash handling.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; problem solving.

Responsibilities

• Greet and interact with patients to gather information for accurate registration.
• Assign Medical Record Numbers, schedule appointments, collect payments.
• Respond to billing and payment inquiries.
• Verify demographics and insurance; prepare end-of-day reporting.
• Schedule and confirm appointments and referrals.
• Identify when leadership involvement is needed to resolve concerns.

Skills

Computer applications proficiency

Mathematical skills / cash handling

Communication and customer service

Organizational and analytical skills

Job description

Scripps Health in California is seeking a Patient Service Representative for the Call Center in the Scripps Business Services Center in 4S Ranch. This full-time role (80 hours per pay period) operates Monday–Friday, 9:30 AM–6:00 PM, with a hybrid work schedule after training.

You will greet patients, gather information for registration, assign Medical Record Numbers, schedule appointments, collect payments, and respond to billing inquiries.