Patient Service Representative (2940) - Williamsburg

Tidewater Physicians Multispecialty Group; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Williamsburg is seeking a qualified Patient Service Representative. This full-time role involves scheduling appointments, checking patients in and out, and providing customer assistance. The ideal candidate should possess excellent customer service skills, attention to detail, and a high school diploma. Experience in a medical environment is preferred but not required. COVID-19 vaccination is mandatory.

Qualifications

• COVID 19 Vaccination required.
• One year of experience in a medical environment is preferred.

Responsibilities

• Schedule appointments on a multi-line telephone system.
• Check in and check out patients.
• Greet and assist patients and customers.

Skills

Excellent customer service skills

Knowledge of medical terminology

Attention to detail

Insurance verification

Education

High school diploma or equivalent

Tools

Computer systems and applications

NextGen experience

Job description

Overview

Tidewater Physicians Multispecialty Group (TPMG) is looking for qualified Patient Service Representatives for our Williamsburg locations. Position: Patient Service Representative (2940) - Williamsburg.

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.

Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting patients and other customers that present to the practice.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance and general knowledge of billing.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

Knowledge, Skills And Abilities

• Knowledge of computer systems and applications. NextGen experience is a plus.
• Insurance verification
• Procedure prior authorization preferred
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.

Education/Training/Requirements

• COVID 19 Vaccination required
• High school diploma or equivalent required.
• One year of experience in a medical environment is preferred but not required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care

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