Patient Service Representative (2938) - Suffolk

Tidewater Physicians Multispecialty Group; Suffolk (VA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Competitive pay starting at $15/hour

Job summary

A healthcare provider in Suffolk seeks a Patient Service Representative to support front desk operations including patient check-in/check-out, scheduling, and customer service. Candidates are required to have a high school diploma and good customer service skills. Knowledge of medical terminology and experience in a medical environment are preferred.

Qualifications

• COVID-19 vaccination required.
• One year of experience in a medical environment preferred.

Responsibilities

• Schedule appointments on a multi-line telephone system.
• Check in patients for their appointments and check out patients at the end of visits.
• Greet and assist patients and other customers presenting to the practice.
• Ensure timely delivery of patient services.

Skills

Customer service skills

Knowledge of medical terminology

Attention to detail

Basic arithmetic skills

NextGen experience

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Service Representative (2938) - Suffolk role at Tidewater Physicians Multispecialty Group

Tidewater Physicians Multispecialty Group (TPMG) is looking for Qualified Patient Service Representatives for our Suffolk locations!

Competitive Pay Starting at $15/ hr!

Overview

TPMG is seeking a Patient Service Representative to support front desk operations, patient check-in/check-out, appointment scheduling, and general customer service in a multi-disciplinary medical practice.

Responsibilities

• Schedule appointments on a multi-line telephone system.
• Check in patients for their appointments and check out patients at the end of visits.
• Greet and assist patients and other customers presenting to the practice.
• Ensure timely delivery of patient services.
• Operate in a multi-disciplinary environment with excellent customer service skills.
• Verify insurance and possess general knowledge of billing.
• Collect copays and outstanding balances.
• Perform other duties as requested by the Office Manager.

Knowledge, Skills and Abilities

• Knowledge of computer systems and applications; NextGen experience is a plus.
• Insurance verification.
• Procedure preauthorization preferred.
• Knowledge of office equipment and medical terminology.
• Strong grammar, spelling, and punctuation; ability to type from draft copy, review, and edit reports and correspondence.
• Basic arithmetic skills to balance and reconcile figures and make changes accurately.
• Attention to detail and excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer and to communicate effectively and professionally.

Education/Training/Requirements

• COVID-19 vaccination required.
• High school diploma or equivalent required.
• One year of experience in a medical environment is preferred but not required.

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.