Patient Service Representative (2935) - Yorktown

Tidewater Physicians Multispecialty Group; Yorktown (VA); On-site; USD 17,047 - 24,280; Full time

Job summary

Tidewater Physicians Multispecialty Group (TPMG) is seeking Qualified Patient Service Representatives for their Yorktown locations. The role involves scheduling appointments, checking in patients, and providing excellent customer service in a multi-disciplinary environment.

Ideal candidates have a high school diploma, strong attention to detail, and customer service skills. The position offers competitive pay starting at $15 per hour, with a requirement of COVID-19 vaccination. Join the TPMG team today!

Qualifications

• COVID‑19 vaccination required.
• One year of experience in a medical environment is preferred but not required.

Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting patients and other customers that present to the practice.

Skills

Excellent customer service skills

Knowledge of computer systems and applications

Insurance verification

Attention to detail

Education

High school diploma or equivalent

Tools

Nextgen

Job description

Tidewater Physicians Multispecialty Group (TPMG) is looking for Qualified Patient Service Representatives for our Yorktown locations!

Competitive Pay Starting at $15/hr!

Major Duties And Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting patients and other customers that present to the practice.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance and general knowledge of billing.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

Knowledge, Skills And Abilities

• Knowledge of computer systems and applications. Nextgen experience is a plus.
• Insurance verification.
• Procedure prior authorization preferred.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.

Education/Training/Requirements

• COVID‑19 vaccination required.
• High school diploma or equivalent required.
• One year of experience in a medical environment is preferred but not required.

Come join the TPMG team!

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.