Patient Service Representative

Syracuse Orthopedic Specialists, PC; Village of East Syracuse (NY); In loco; USD 22.000 - 29.000; Tempo pieno

Descrizione del lavoro

Syracuse Orthopedic Specialists, PC is seeking a Patient Service Representative in East Syracuse, NY. You will greet patients, verify information, and schedule appointments at our welcoming front desk.

The role emphasizes accurate billing, co-pay collection, and smooth patient flow in a fast-paced orthopedic setting. The ideal candidate has at least two years in a customer service role, familiarity with medical terminology, and EMR/PM experience.

Competenze

• Minimum of two years of experience in customer service.
• Preferably one year of receptionist experience in a medical office.
• Knowledge of medical terminology.
• Experience working with an EMR/PM system.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Ability to multi-task in a high-volume environment.

Mansioni

• Greet patients and answer the phone as part of general reception.
• Check-in patients and verify appointment and billing information.
• Schedule and manage patient appointments.
• Collect co-pays and co-insurance.
• Review paperwork for completeness and benefits with patient.
• Explain missed appointment policy and set up FOTO Intake Survey.
• Assist with CBO tasks and medical records requests as needed.
• Scan documents into electronic medical records and monitor plans of care.

Conoscenze

Customer service

Medical terminology

EMR/PM experience

Communication

Organization

Multi-tasking

Formazione

High school diploma or GED

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Full Time Syracuse Orthopedic Specialists-East Syracuse Therapy, East Syracuse, NY, US

2 days ago Requisition ID: 2406

Salary Range: $16.00 To $21.50 Hourly

We are looking for a Patient Service Representative to join our team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

Responsibilities:

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• Review paperwork for completeness
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician's instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC's) for Certification
• Scan documentation, prescriptions, protocols, flow sheets, HEP's, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Other responsibilities as needed

Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;