Medical Front Office Specialist - part-time, weekend schedule!

Syracuse Orthopedic Specialists; City of Syracuse (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

Syracuse Orthopedic Specialists is seeking a Part Time Patient Service Representative in Syracuse, NY. You will be the first and last point of contact for patients, handling check-in/check-out, collecting co-pays, and maintaining accurate records in the EMR.

The role supports scheduling, insurance verification, and revenue cycle processes while ensuring a professional, compassionate patient experience in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a patient or customer care role (medical setting preferred).
• Working knowledge of insurance verification, co-pay collection, and scheduling preferred.

Responsibilities

• Greet patients promptly and professionally to create a welcoming environment.
• Verify identity, insurance, and eligibility for visits.
• Collect and update insurance cards, IDs, and HIPAA acknowledgments.
• Schedule follow-ups and referrals as directed by clinicians.
• Collect co-pays and outstanding balances per policy.
• Document patient information in the EMR and practice software.
• Inform patients about next steps and provide visit summaries.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Organization

Time management

Discretion

Team oriented

Education

High school diploma or GED

Tools

EMR knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Syracuse Orthopedic Specialists-SOS Plus, Syracuse, NY, US

3 days ago Requisition ID: 2358

Salary Range: $16.00 To $21.50 Hourly

The Patient Service Representative is the first and last point of contact for patients visiting the practice. This role is responsible for delivering a professional, compassionate, and efficient patient experience by managing patient check-in and check-out processes, maintaining accurate patient and insurance information, coordinating scheduling, and supporting revenue cycle workflows. The position plays a critical role in patient satisfaction, operational efficiency, and compliance.

Responsibilities:

• Greet patients promptly and professionally, ensuring a welcoming and respectful environment
• Verify patient identity, insurance coverage, and eligibility
• Collect and update required documentation (insurance cards, photo ID, consent forms, HIPAA acknowledgments)
• Confirm appointment details and notify clinical staff of patient arrival
• Collect co-pays, deductibles, and outstanding balances in accordance with practice policy
• Accurately document patient information in the electronic medical record (EMR) and practice management system
• Schedule follow-up appointments, and referrals as directed by provider/clinical staff.
• Review visit details with patients, including next steps and provider instructions
• Collect payments, post charges, and issue receipts
• Manage no shows, bumped and appointment rescheduling needs
• Provide patients with visit summaries and relevant educational materials as needed.
• Coordinate outgoing referrals as needed

Administrative & Operational Support

• Conduct outgoing calls, respond to patient inquiries, and route messages appropriately
• Maintain organized front desk operations and patient flow throughout the day
• Monitor waiting room activity and communicate delays courteously
• Ensure compliance with HIPAA, OSHA, and practice policies

Qualifications

• High school diploma or GED
• Minimum 1 year of experience in a patient or customer care role. Experience in a medical office, or healthcare front desk, preferred.
• Working knowledge of insurance verification, co-pay collection, and scheduling, preferred.
• Strong interpersonal, communication, and customer service skills
• Ability to manage multiple tasks in a fast-paced clinical environment
• Excellent communication and interpersonal skills.
• Professional, calm, and patient-focused demeanor
• High attention to detail and accuracy
• Strong organizational and time-management skills
• Discretion in handling confidential information
• Team-oriented with a proactive, service-driven mindset