Patient Service Representative

Community-Care-Partners-; Chalmette (LA); On-site; USD 32,000 - 38,000; Full time

Job summary

Community Care Partners is seeking a Patient Service Representative in Chalmette, LA to deliver exceptional customer service and support patient admission, pre-registration, and discharge processes.

The role involves collecting insurance information, verifying identifications, registering patients, and handling payments while coordinating with back-office staff and maintaining patient confidentiality.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: A minimum of one (1) year of customer service experience is required.

Responsibilities

• Interact effectively and supportively with people from all backgrounds.
• Maintain excellent patient interactions through clear communication and problem solving.
• Check-in patients at the front desk and scan documents into their chart.
• Assist patients with pre-registration forms and ensure signatures and records are complete.
• Explain costs to patients and collect fees, posting to patient charts.
• Record copays and balances and balance the cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate needs of patients to back-office staff and maintain confidentiality.

Skills

Customer service

Communication

Front desk

Education

High school diploma or equivalent

Job description

Posted Friday, August 7, 2026 at 8:00 AM

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds


• Sustain excellent patient interactions using clear communication and problem-solving skills


• Assess walk-in traffic for potential emergencies


• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chart


• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed


• Informs patients of costs of care being provided. Collect all fees and apply to patients' chart


• Collect and record copayments and outstanding balances, and balance cash drawer daily


• Cover medical records and prior authorizations when needed


• Communicate efficiently to back-office staff regarding needs of patients


• Maintain confidentiality of sensitive patient information at all times


• Answer the phone in a professional manner and follow procedures for routing calls


• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items


• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.


• Certificate/License: None.


• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).