Patient Service Representative

Center for Vein Restoration; Springfield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Tuition reimbursement

401k Program

PTO + 8 paid holidays

Job summary

Center for Vein Restoration in Springfield, MA is seeking a Patient Service Representative to join our healthcare team. You will greet patients, check in/out, schedule appointments, collect copays, and ensure patient information is updated in NextGen/EHR, while upholding HIPAA and clinic policies.

The role is a day shift, Monday–Friday with no nights or weekends. A minimum of 1 year in administrative or customer service work in a medical setting is required; Spanish fluency is preferred.

Qualifications

• Minimum 1 year administrative or customer service experience in a medical setting.
• Reliable transportation to clinics and willingness to travel to CVR clinics.
• Spanish fluency preferred.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure CVR policies are distributed, understood, and followed by staff.
• Ensure patient charts are HIPAA compliant and updated in NextGen/EHR.
• Review scheduling, financials, and referrals with patients during care.
• Send precertification forms daily to the Precertification Department.
• Complete daily close tasks including fee tickets and billing.
• Verify future schedules have preauthorization for treatment.
• Collect paperwork for appointments and update patient records in NextGen.
• Collect copays and balances at time of service; confirm emails.
• Schedule and confirm appointments and collect patient contact details.

Skills

Customer service

Administrative support

Bilingual (Spanish) preferred

Education

High School diploma

Tools

NextGen EHR

Job description

Job Details

• Job Location: MA - Springfield - Springfield, MA 01107
• Education Level: High School
• Salary Range: $22.00 - $24.00 Hourly
• Travel Percentage: None
• Job Shift: Day
• Job Category: Admin - Clerical

Join a Healthcare Team Where You Belong

At Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting‑edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.

CVR is the place to grow if you're searching for a healthcare role where purpose and work‑life balance are valued. With no nights, no weekends, and no on‑call requirements, our structured schedule options (think 4‑day work week or 10‑hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient‑centered environment.

Our Patient Services Representatives Enjoy

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations

• Monday - Friday
• 7:30 AM - 4:30 PM

Responsibilities

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

QualificationsMinimum Requirements

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel to CVR Clinics if needed
• Spanish Fluency preferred