Patient Service Representative

Akron Children’s Hospital; North Canton (OH); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Akron Children’s Hospital is seeking a part-time Patient Service Representative to join our onsite team. The role supports visit preparation, patient arrival/departure, and payment processing while delivering a positive patient experience.

The position requires a high school diploma, strong interpersonal skills, and comfort with basic mathematics and Microsoft Office. Experience in healthcare settings is preferred and duties include scheduling and administrative tasks.

Qualifications

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Responsibilities

• Greet and assist patients and families with prompt, caring responses.
• Handle co-pay collection and patient tracking as assigned.
• Schedule patient visits or diagnostic testing per hospital procedures.
• Manage third-party payors and collection of co-pays.
• Perform general clerical tasks: faxing, copying, filing, mailing, answering calls, and message distribution.
• Maintain front desk inventory and communicate needs to staff.
• Keep department orderly and support cross-coverage as needed.
• Ensure HIPAA compliance.
• Complete other duties as required.

Skills

Interpersonal skills

Organizational skills

Office experience

Healthcare environment

Scheduling system

Medical terminology

Basic math

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

48 hrs Bi-Weekly/ PT

Days / Variable7am-6pm

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.600000

Status: Onsite