Patient Service Representative

Akron Children's; Canton (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Akron Children's in Canton, OH is seeking a Patient Service Representative to support front desk operations, patient arrival and payment processing. This part-time role (32 hours per week) requires onsite presence with shifts such as 7:45 am to 6:00 pm and variable schedules.

You will greet patients, handle visit preparation, collect co-pays, schedule visits, and ensure HIPAA compliance while maintaining a positive patient experience.

Qualifications

• High school diploma or equivalent is required.
• Experience in a general office or healthcare setting preferred.
• Familiarity with scheduling systems and HIPAA knowledge is advantageous.

Responsibilities

• Greet patients and families, maintaining a positive relationship.
• Perform visit preparation, co-pay collection and patient tracking as assigned.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Carry out front desk duties, messages, faxing, filing and mailings.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload.
• Ensure waiting area and department appearance are clean and orderly.
• Participate in clerical cross-coverage and HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Time management

Basic math

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Part -Time, 32 hours/week

7:45 am - 6:00 pm / Variable Shifts

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Other Information

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Part Time

FTE: 0.800000

Status: Onsite