Patient Service Representative

Akron Children's Hospital; Canton (OH); On-site; USD 25,000 - 32,000; Part time

Job summary

Akron Children's Hospital in Canton, OH is seeking a Part-Time Patient Service Representative for 32 hours/week, onsite. The role supports visit prep, patient arrival/departure, and payment processing, ensuring a positive patient experience.

Responsibilities include greeting patients, managing scheduling, co-pay collection, and basic administrative duties while maintaining HIPAA compliance and a professional front-desk presence.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience in a general office setting is preferred.
• Experience in healthcare environment is preferred.
• Experience with scheduling system is preferred.
• Knowledge of medical terminology is preferred.
• Excellent interpersonal skills for communication with patients, families, physicians and staff.
• Strong organizational skills with ability to prioritize multiple tasks.
• Experience using Microsoft Office (Outlook, Excel, Word) is required.

Responsibilities

• Greet and assist patients and families, providing prompt, caring responses.
• Perform at-point-of-service duties such as visit prep, co-pay collection and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and co-pay collection.
• Handle general clerical tasks: faxing, copying, filing, mailings and phone messages.
• Maintain front desk inventory and communicate needs to staff.
• Set and adjust priorities to ensure smooth department operation.
• Maintain neat waiting area and office appearance.
• Provide cross-coverage for clerical/administrative tasks as needed.
• Ensure HIPAA compliance.
• Other duties as assigned.

Skills

Interpersonal skills

Microsoft Office

HIPAA compliance

Customer service

Scheduling experience

Education

High school diploma

Tools

Scheduling system

Billing software

Job description

Part -Time, 32 hours/week
7:45 am - 6:00 pm / Variable Shifts

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.800000

Status: Onsite