Patient Service Representative

Akron Children's; Ashland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children’s is seeking a Patient Service Representative to deliver comprehensive front desk services, including visit preparation, patient arrival and departure tasks, and co-pay collection. You will schedule appointments, manage insurance interactions, and support HIPAA-compliant operations in a full-time onsite role.

The position emphasizes strong customer service, organization, and teamwork in a busy healthcare setting, with a focus on creating a positive patient experience.

Qualifications

• Requires experience in a general office setting and healthcare familiarity is preferred.
• Strong interpersonal and communication skills with patients and families.
• Ability to manage multiple tasks and priorities in a busy front desk environment.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Greet patients and families and provide prompt, caring responses to questions.
• Handle co-pay collection, patient tracking and other duties under supervision.
• Schedule visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collect co-pays; maintain HIPAA compliance.
• Perform clerical tasks such as faxing, filing, mailings and message distribution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Mathematical ability

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Working Hours and Location

• Full-Time: 80 Hours Bi-Weekly
• Variable Schedule
• Onsite

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

• Full Time
• FTE: 1.000000
• Status: Onsite