Patient Service Representative

Akron Children’s Hospital; Youngstown (OH); On-site; USD 31,000 - 45,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative to provide front desk patient services, greet patients, collect co-pays and support visit preparation within a busy outpatient setting.

The role emphasizes HIPAA compliance, accurate scheduling and patient tracking, and collaboration with clinicians and staff to ensure a smooth patient experience. A high school diploma is required; healthcare office experience and proficiency with Microsoft Office are preferred.

Qualifications

• A high school diploma or equivalent is required.
• Experience in a healthcare setting is preferred.
• Experience with scheduling systems and Microsoft Office.
• Excellent communication and organizational skills are essential.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Perform visit preparation, co-pay collection and patient tracking as assigned.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collection of co-pays.
• Handle routine clerical tasks (faxing, copying, filing, mailings, messages).
• Maintain front desk inventory and coordinate with staff on needs.
• Ensure smooth office operations and HIPAA compliance.
• Maintain department appearance and waiting area cleanliness.
• Provide cross-coverage for clerical/administrative duties as needed.

Skills

Interpersonal communication

Organizational skills

Scheduling

Customer service

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite