Patient Service Representative

Akron Children's; Youngstown (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to deliver comprehensive front-desk services, including visit preparation, co-pay collection, scheduling, and patient tracking. The role emphasizes creating a positive patient experience and accurate administrative support in a healthcare setting.

The onsite, full-time position supports patient flow, bill processing, and coordination with physicians.

Qualifications

• High school diploma or equivalent required.
• Candidates with healthcare/clinic experience preferred.
• Experience in scheduling and handling payments helpful.

Responsibilities

• Greet and assist patients and families with prompt, caring responses.
• Perform visit preparation, co-pay collection, patient tracking and related duties.
• Schedule patient visits or tests following hospital procedures.
• Manage third-party payors and co-pay collection.
• Handle routine clerical tasks (faxing, copying, filing, mailings, messages).
• Maintain front desk inventory and communicate needs to staff.
• Ensure HIPAA compliance and professional appearance of the department.
• Provide cross-coverage support as needed.

Skills

Interpersonal skills

Organizational skills

Multitasking

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling system

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Working Hours and Location

• Full-Time: 80 Hours Bi-Weekly
• Variable Schedule
• Onsite

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

• Full Time
• FTE: 1.000000
• Status: Onsite