Patient Service Representative

David E Thome DDS PLLC; Huntersville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

David E Thome DDS PLLC in Huntersville, NC is seeking a Patient Services Representative to support front desk operations and deliver exceptional patient experiences in alignment with the practice's mission and values. Orthodontic experience is preferred, and teamwork is essential.

Ideal candidates have 3+ years of dental front desk experience, with 1 year in pediatric dentistry, and current OSHA, HIPAA, and CPR certifications. This is a full-time, on-site role focused on service excellence.

Qualifications

• 3+ years dental front desk experience.
• 1 year pediatric dental experience preferred.
• Current OSHA, HIPAA and CPR certifications.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and feedback.
• Satisfy all mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Education

OSHA certification

HIPAA certification

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Huntersville, NC, US

10 days ago Requisition ID: 1289

Job Summary:

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

• Orthodontic experience preferred

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

Ability to teach and direct others with positivity and encouragement

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill