Patient Service Representative

ADP, Inc.; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. in Huntersville, NC is seeking a Patient Services Representative to support front desk operations and deliver high-quality patient service aligned with our mission.

The role emphasizes collaboration with the Patient Services Supervisor, training, staff coordination, and maintaining smooth scheduling to maximize the patient experience.

Requirements include 3 years in dental front desk, 1 year pediatric experience, and OSHA, HIPAA, and CPR certifications.

Qualifications

• Minimum 3 years in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• OSHA, HIPAA and CPR certifications required.

Responsibilities

• Collaborate with the Patient Services Supervisor on training, staffing and functionality.
• Satisfy all mandatory training requirements as assigned by PSS.
• Sustain front desk scheduling flow to maximize patient experience.
• Substitute front operations management in the absence of the PSS.
• Perform a variety of detail-oriented administrative tasks for team and patients.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Written communication

Education

OSHA certification

HIPAA certification

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Huntersville, NC, US

Job Summary:

The Patient Services Representatives (PSR's) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Orthodontic experience preferred

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill