Patient Service Representative- Dental

Triad Adult & Pediatric Medicine, Inc.; The Pointe (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly front desk receptionist to greet patients, verify insurance, and manage registrations in a fast-paced medical/dental office in Illinois.

You will handle calls, schedule visits, process co-pays, and support medical front office staff while ensuring a courteous, efficient patient experience. Bilingual Spanish skills are highly valued for patient communication.

Qualifications

• High school education with additional specialized courses.
• Proficient in English oral and written communication.
• Bilingual in Spanish preferred.
• Working knowledge of Excel and word processing, telephones, and standard office equipment.
• Strong customer service and administrative skills.

Responsibilities

• Greet and registers patients in a polite, prompt, helpful manner.
• Answer incoming telephone calls and direct to appropriate personnel.
• Copies and verifies insurance; manages co-pays; documents activity.
• Notify dental/medical team when a patient is registered and waiting.
• Schedule new and existing patients per guidelines; maintain recalls.
• Maintain a clean waiting area and assist front office tasks.
• Perform closing procedures and prepare daily reports.

Skills

Bilingual Spanish

English communication

Customer service

Phone etiquette

Education

High School Diploma

Office admin courses

Tools

Excel

Word processing

Job description

The primary purpose of this position is to greet and assist patients and visitors, manage incoming phone calls and messages, and provide information in a professional, courteous manner. The role ensures smooth patient registration, communication, and coordination within the dental office or medical office.

Job Responsibilities:

• Greets and registers patients in a polite, prompt, helpful manner.
• Copies new/updated insurance cards and scans into our electronic healthrecord
• Updates insurance information during the check in process
• Verifies eligibility of insurance and informs patients of payment/financial responsibilities.
• Notify the dental team through patient tracking systems when a patient is registered and waiting.
• Provide interpretation and translation services for staff and patients as needed (Bilingual PSR only).
• Schedule new and existing patients per approved medical and dental guidelines.
• Schedule routine exams, follow-ups, and procedures during check-out.
• Answer incoming telephone calls and direct them to the appropriate personnel.
• Follow proper phone etiquette and correctly identify oneself on all calls, per TAPM policy.
• Monitor and contact patients on recall or waitlists as appropriate.
• Comply with all company safety and health policies and procedures.
• Document dental triage calls including patient name, DOB, contact details, and symptoms; forward to dental team via task system as needed.
• Maintain a clean and organized waiting area throughout the day.
• Assist medical front office and medical records staff as needed.
• Perform closing procedures:
  • Balance cash drawer and verify insurance forms at day’s end.
  • Turn in collected co-payments.
  • Organize and prepare documents for filing.
  • Power down monitors, copiers, and lights; secure the front entrance.
  • Print the final daily schedule to confirm all registered and treated patients.
  • Prepare daily reports for “no-show” patients and follow up per no-show policy.
• Adapt to changing situations and priorities.
• Perform additional duties as assigned.

Preparation and Training:

Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.