Pediatric Dental Care Front Desk Admin

Smile More Brands LLC; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Evolving Solution Services is seeking a Pediatric Dental Care Front Desk Admin to join our Memphis, TN practice. You will be the first point of contact, ensuring a warm, professional environment while handling scheduling, insurance verification, and billing inquiries with accuracy and discretion.

Responsibilities include verifying insurance, maintaining patient records, coordinating care with the dental team, and delivering excellent patient service in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and welcome patients and families, creating a positive first impression.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling to optimize daily flow.
• Verify insurance, process billing and payments, and handle related inquiries with discretion.
• Maintain up-to-date patient records including demographics and medical/dental history.
• Coordinate communication between patients, dental staff, and external providers to support seamless care delivery.
• Answer phone calls and emails promptly, providing information and assistance while ensuring HIPAA compliance.

Skills

Compassionate communication

Scheduling systems

Organizational skills

Insurance verification

Calm under pressure

Education

High school diploma or equivalent

Tools

EHR software

Dental practice management software

Job description

About the Role

The Pediatric Dental Care Front Desk Admin plays a key role in ensuring the smooth, efficient, and patient-centered operation of our pediatric dental practice. As the first point of contact for patients and their families, this position is responsible for creating a warm, professional, and welcoming environment that supports positive patient experiences.

This role involves managing appointment scheduling, patient check-ins and check-outs, insurance verifications, billing inquiries, and maintaining accurate records—all while handling sensitive information with professionalism and confidentiality. The Front Desk Admin works closely with the dental team to coordinate patient flow and ensure the office runs seamlessly. Ultimately, this position is essential to fostering a friendly, organized, and compliant atmosphere that reflects the high-quality pediatric care we provide.

Minimum Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills

Preferred Qualifications

• Experience in a pediatric dental office environment
• Basic knowledge of dental terminology and insurance processes
• Familiarity with pediatric dental insurance plans and billing procedures
• Certification in dental office administration or related healthcare administration
• Customer service or patient relations training

Responsibilities

• Greet and welcome patients and their families, ensuring a positive and comforting first impression
• Manage appointment scheduling, confirmations, cancellations, and rescheduling to optimize daily patient flow
• Verify insurance, process billing and payments, and address related inquiries with accuracy and discretion
• Maintain up-to-date patient records, including demographic, medical, and dental history information
• Coordinate communication between patients, dental staff, and external providers to support seamless care delivery
• Answer phone calls and emails promptly, providing clear information and assistance as neededEnsure compliance with HIPAA and all regulatory requirements for patient privacy and data security

Skills

• Compassionate and professional communication with children and families
• Proficiency with scheduling systems and EHR software
• Strong organizational and multitasking abilities
• Knowledge of dental terminology and insurance verification processes
• Ability to remain calm, efficient, and welcoming in a busy environment

Job Type:

Full-time (applicant may be required to work at other locations)