Patient Service Representative

Center for Vein Restoration; Cary (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

No weekends/no nights

Bonus eligibility

Medical, Dental & Vision insurance

Tuition reimbursement

401k program

PTO + 8 paid holidays

Job summary

Center for Vein Restoration (CVR) is seeking a Patient Services Representative in Cary, NC. This full-time on-site role involves greeting patients, processing check-ins/outs, and ensuring HIPAA-compliant record handling while supporting scheduling, billing, and precertification tasks.

The position offers a day-shift schedule (Mon-Thu, 7:00 AM–4:30 PM) with no nights or weekends, plus benefits like tuition reimbursement, 401(k), and PTO.

Qualifications

• Minimum 1 year administrative or customer service experience.
• Must have reliable transportation to clinics.
• Must be able to travel to CVR Clinics if needed.

Responsibilities

• Greet patients in a friendly and professional manner and check in/out.
• Ensure CVR policies and procedures are followed by staff.
• Maintain HIPAA compliant patient charts and accurate demographics input.
• Review scheduling and financial responsibilities and referrals with patients.
• Send precertification forms to the Precertification Department daily.
• Complete daily close tasks including fee tickets, billing, and operative notes.
• Verify future schedules and preauthorization status for treatments.
• Update patient records in NextGen/EHR and collect necessary paperwork.
• Collect copays and patient balances at time of service.
• Schedule and confirm appointments and collect patient emails.

Skills

Administrative experience

Customer service

Education

High School diploma

Tools

NextGen/EHR

Job description

Job Details: Job Location: NC - Cary - Cary, NC 27518, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $18.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical

Join a Healthcare Team Where You Belong

At Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation's premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.

CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.

Our Patient Services Representatives Enjoy:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule and Locations:

• Monday - Thursday
• 7 AM - 4:30 PM
• Four 10-hour shifts

Responsibilities:

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

Qualifications: Minimum Requirements:

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel to CVR Clinics if needed