Patient Service Representative

U.S. Radiology Specialists; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical/Dental/Vision/Life/Pharmacy

401(k) with employer contribution

Paid short-term disability

Paid vacation time

PTO accrual from day 1

Colleague referral bonus

Job summary

Touchstone Medical Imaging is seeking a Patient Service Representative for the Post Oak location in Austin, TX. This full-time role operates Monday–Friday, 7am–4pm, handling patient scheduling, insurance verifications, and front-desk duties in a fast-paced radiology environment.

We offer a premium base pay with monthly bonus opportunities and a comprehensive benefits package including medical, dental, vision, and 401(k). Prior experience in medical offices and bilingual abilities are a plus.

Qualifications

• Experience in medical office settings or hospital environments.
• Strong customer service and computer skills.
• Experience with authorizations and insurance verification preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in/out patients.
• Answer multiple phone lines.
• Provide accurate information to billing office.
• Verify insurance.
• Ensure accuracy of patient data in system.
• Process requests and file patient records.

Skills

Customer service

Computer skills

Multi-tasking

Medical terminology

Insurance verification

Education

Medical Assistant Certification

Job description

Join Our Team!

Bilingual Strongly Preferred! Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative for our Post Oak location in Austin, TX.

This is a full-time position working Monday-Friday 7am-4pm.

Benefits:

We offer a PREMIUM base pay, MONTHLY bonus opportunities, and an excellent benefits program. You will share in the Touchstone Medical Imaging mission to make radiology better to improve lives. We offer a comprehensive benefits program including:

• Monthly Bonus Opportunities!
• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Medical Terminology Knowledge
• Insurance Verification Experience
• Medical Assistant Certification a Plus
• Bilingual is a plus

Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.

#TMILPSR