Patient Service Representative Supervisor

Touchstone Medical Imaging; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Maternity leave

Job summary

Touchstone Medical Imaging in Austin, TX, is seeking a Patient Service Representative Supervisor for our Northwest facility. You will lead the patient intake team, interview families to collect demographic and financial information, schedule appointments, verify insurance, explain financial responsibility, and collect same-day payments.

You will manage onboarding, training, staffing, timecards, and performance reviews, ensuring excellent patient service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting.
• Excellent customer service skills.

Responsibilities

• Interview patients and families to collect demographic and financial information.
• Schedule and confirm patient appointments.
• Verify patient insurance and explain financial responsibility to patient or representative.
• Collect same-day payments.

Skills

Customer service

People supervision

Scheduling & onboarding

Healthcare admin

Education

High School Diploma or equivalent

Tools

MS Office

EHR (Electronic Health Records)

Job description

Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Northwest facility in Austin, TX.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams' performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

Education and Experience:

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting
• Excellent customer service skills

Robust benefit offerings include:

• Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
• 401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements
• Employer Paid Short-Term Disability
• Employer Paid Life/AD&D
• Voluntary Life
• Paid Maternity Leave
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program