Patient Service Rep – Welcoming Care with Great Benefits

Forefront Dermatology; Plymouth (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA with $500 matching contribution

PTO and Holiday pay

Company paid life insurance and long‑v

Voluntary short term disability (full‑

Additional life insurance

Accident and Critical Illness & Cancer

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Plymouth, MI is seeking a compassionate Patient Service Representative to manage a fast-paced front desk, check-in patients, verify insurance, and support routine clinic operations. You will handle multi-line calls, process co-pays, and maintain accurate records in the electronic health system.

The role emphasizes strong customer service, organization, and attention to detail in a teamwork-focused environment with opportunities for growth and scheduling of follow-up

Qualifications

• High school diploma or equivalent required.
• 1+ years of recent medical office experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication and organizational skills.
• Typing at least 40 words per minute preferred.
• Ability to maintain confidentiality and work well in a team.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Teamwork

Confidentiality

Attention to detail

Typing speed 40 wpm

Learning new software

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Forefront Dermatology in Plymouth, MI is seeking a compassionate Patient Service Representative to manage a fast-paced front desk, check-in patients, verify insurance, and support routine clinic operations. You will handle multi-line calls, process co-pays, and maintain accurate records in the electronic health system.

The role emphasizes strong customer service, organization, and attention to detail in a teamwork-focused environment with opportunities for growth and scheduling of follow-up