Patient Services Specialist – Front Desk & Check-In

Forefront Dermatology; Novi (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

HSA matching

PTO and Holidays

Life insurance

Long term disability

Voluntary short term disability

Additional life insurance

Accident and Critical Illness 보험

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Plymouth, MI seeks a patient‑focused Patient Service Representative to greet guests, check in for appointments, verify insurance, and scan documents into the electronic health record. You will keep the waiting area tidy and handle cash collections and basic office duties.

Ideal candidates have a high school diploma, 1+ year medical office experience, solid computer skills, and excellent customer service with strong organizational abilities in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1+ years of medical office experience preferred.
• Proficient in basic computer functions.
• Able to learn new software quickly.
• Strong customer service, communication, and organizational skills.
• Ability to multi-task and work well in a team.
• Maintain confidentiality of information.

Responsibilities

• Open and close clinic duties.
• Greet patients, check in for appointments, verify insurance.
• Scan documents into the electronic health record.
• Maintain waiting area and reception counter.
• Check schedules for additions, cancellations, and no-shows.
• Schedule follow-up appointments as needed.
• Respond to tasks in the EHR and manage clinic supplies.

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Computer literacy

Confidentiality

Multitasking

Team player

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Plymouth, MI seeks a patient‑focused Patient Service Representative to greet guests, check in for appointments, verify insurance, and scan documents into the electronic health record. You will keep the waiting area tidy and handle cash collections and basic office duties.

Ideal candidates have a high school diploma, 1+ year medical office experience, solid computer skills, and excellent customer service with strong organizational abilities in a fast-paced setting.