Patient Service Rep - Reconstructive Surgery

Cedars-Sinai; Los Angeles (CA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

Cedars-Sinai in Los Angeles seeks a Patient Service Rep to deliver outstanding front-line service. You will handle patient intake, check-in/out, appointment scheduling, and demographic/insurance verification with accuracy.

The role emphasizes friendly communication, efficient workflow, and adherence to department policies while supporting patient care across Cedars-Sinai Medical Network. Two years of outpatient experience preferred; a high school diploma or GED is required.

Qualifikationen

• Two years of outpatient medical office experience preferred.
• High school diploma or GED preferred.
• Strong customer service and communication skills required.

Aufgaben

• Provide outstanding customer service through patient intake, scheduling, check-in/out, and demographics/insurance verification.
• Greet patients and assist with resolving issues or directing concerns.
• Schedule appointments, complete registrations, collect payments, and reconcile receipts.
• Assist with physician schedules and manage patient-provider communications.
• Process and track referrals and authorizations for various insurance types.
• Monitor and improve patient care flow and CS-Link message pools.

Kenntnisse

Customer service

Telephone communication

Appointment scheduling

Data accuracy

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

• Greets patients and assist with resolving patient issues or raising patients issues.

• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

• Process and track referrals and authorizations for various insurance types.

• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

• Monitors and assess their own workflow to find opportunities for improvement.

• Explains policies, procedures, or services to patients using administrative knowledge

• Participates in daily huddles and staff meetings.

• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.