Patient Service Rep - Ob/Gyn

Cedars-Sinai; Beverly Hills (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Cedars-Sinai is seeking a dedicated Patient Service Rep in Beverly Hills, California, to enhance patient relations and ensure efficient service delivery. This role involves appointment scheduling, patient registration, and processing payments while maintaining high standards of customer service.

The ideal candidate should have at least two years of experience in an outpatient medical office setting and possess a high school diploma or GED. Join a dynamic team dedicated to exceptional care at Cedars-Sinai.

Qualifications

• Minimum of two years of experience as a Patient Service Rep in an outpatient medical office setting.
• Experience with managing patient payment and insurance information.
• Ability to maintain accurate patient records and data.

Responsibilities

• Provide outstanding customer service and manage patient interactions.
• Check-in and out patients, collecting payments and verifying data.
• Schedule appointments and manage physician schedules.
• Handle insurance referrals and maintain patient demographics.

Skills

Customer service

Communication

Appointment scheduling

Patient registration

Insurance processing

Education

High school diploma or GED

Job description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patient issues.
• Check‑in and out patients and collect co‑payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
• Monitors and assesses their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes and practices infection prevention standards and all department policies and procedures.

Qualifications

Education: High school diploma or GED preferred.

Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.